Privacy policy

Last updated: May 13, 2026

1. Who We Are

Welcome to After Eleven Jewelry.

This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make a purchase, or communicate with us.

Legal Entity:
After Eleven Jewelry operates as a registered home-based craft business (kućna radinost) in Croatia.

Data Controller:
Nada Ledinsky
Ulica Matije Jandrića 17
10 000 Zagreb, Croatia
OIB: 96611161828
Email: afterelevenjewelry@outlook.com

Nada Ledinsky is the registered business owner and the legal data controller responsible for your personal information. Brand communication and customer service are managed by Vesna, who works as an assisting family member within the registered business.

Platform Provider:
Our website and online store are powered by Shopify Inc., which provides the technology and infrastructure to process your orders and payments. Shopify also collects and processes certain personal information on our behalf. You can learn more about Shopify's privacy practices here: Shopify Privacy Policy.

2. What Information We Collect

We collect personal information that you provide to us directly, as well as information that is collected automatically when you use our website.

Information You Provide:

Contact details: Name, email address, phone number, billing address, shipping address
Payment information: Credit card, debit card, PayPal account, or bank transfer details (processed securely by Shopify and payment providers — we do not store full payment card details)
Account information: Username, password, preferences (if you create an account)
Order information: Items purchased, transaction history, returns, exchanges
Communications: Messages you send us via email, contact forms, or social media

Information Collected Automatically:

Device information: IP address, browser type, device type, operating system
Usage information: Pages you visit, time spent on site, links clicked, search queries
Cookies and tracking technologies: We use cookies to improve your experience, remember your preferences, and analyze site traffic. You can control cookies through your browser settings.

3. How We Use Your Information

We use your personal information for the following purposes:

To Provide Our Services:

Process and fulfill your orders
Communicate with you about your order (confirmation, shipping updates, tracking)
Provide customer support
Manage your account (if you create one)
Process payments securely

To Improve Our Services:

Analyze how customers use our website
Improve website functionality and user experience
Develop new products and services

For Marketing (with your consent):

Send you promotional emails about new collections, special offers, or events
Show you personalized advertisements on our website or other platforms (e.g., Facebook, Instagram, Google)

You can opt out of marketing emails at any time by clicking "unsubscribe" in any email we send you, or by contacting us at afterelevenjewelry@outlook.com.

For Legal and Security Reasons:

Comply with legal obligations (e.g., tax reporting, responding to legal requests)
Detect and prevent fraud, abuse, or security threats
Enforce our Terms of Service

4. How We Share Your Information

We do not sell your personal information to third parties.

We may share your information with the following parties for legitimate business purposes:

Service Providers:

Shopify — hosts our website and processes orders and payments
Payment processors — PayPal, Shopify Payments, banks (to process transactions)
Shipping carriers — Croatian Post, DHL, FedEx, etc. (to deliver your order)
Email service providers — to send order confirmations and marketing emails (if you've opted in)
Analytics providers — Google Analytics, Facebook Pixel (to understand how our website is used)

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

Legal Obligations:

We may disclose your information if required by law, court order, or government request, or to protect our rights, property, or safety.

Business Transfers:

If After Eleven Jewelry is sold, merged, or transferred to another entity, your information may be transferred as part of that transaction. You will be notified of any such change.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Remember your preferences and settings
Analyze website traffic and user behavior
Provide personalized content and advertisements

Types of Cookies We Use:

Essential cookies: Necessary for the website to function (e.g., shopping cart, checkout)
Analytics cookies: Help us understand how visitors use our site (e.g., Google Analytics)
Marketing cookies: Used to show you relevant ads on other websites (e.g., Facebook Pixel, Google Ads)

Managing Cookies:

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect your ability to use some features of our website.

Opt-out of targeted advertising:
You can opt out of personalized ads by visiting:

Global Privacy Control:
If you visit our website with the Global Privacy Control (GPC) opt-out signal enabled, we will treat it as a request to opt out of the sale or sharing of your personal information for targeted advertising (where applicable). Learn more at https://globalprivacycontrol.org/.

6. Your Rights and Choices

Depending on where you live, you may have the following rights regarding your personal information:

Right to Access:

You can request a copy of the personal information we hold about you.

Right to Correction:

You can ask us to correct inaccurate or incomplete information.

Right to Deletion:

You can request that we delete your personal information (subject to legal obligations).

Right to Data Portability:

You can request a copy of your data in a structured, machine-readable format.

Right to Object or Restrict Processing:

You can object to or request that we limit how we use your information (e.g., for marketing purposes).

Right to Withdraw Consent:

If we process your information based on your consent, you can withdraw that consent at any time.

Right to Opt Out of Marketing:

You can unsubscribe from promotional emails at any time by clicking "unsubscribe" in any email, or by contacting us.

How to Exercise Your Rights:

To exercise any of these rights, please contact us at:
Email: afterelevenjewelry@outlook.com
Address: Ulica Matije Jandrića 17, 10 000 Zagreb, Croatia

We will respond to your request within 30 days (or as required by applicable law). We may need to verify your identity before processing your request.

7. Data Security

We take reasonable measures to protect your personal information from unauthorized access, loss, misuse, or disclosure.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

What you can do:

Use a strong, unique password for your account
Do not share your login credentials with anyone
Log out of your account when using shared or public devices

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

How long we keep your data:

Order information: Retained for at least 7 years (as required by Croatian tax and accounting law)
Account information: Retained until you request deletion or close your account
Marketing data: Retained until you unsubscribe or request deletion
Analytics data: Typically anonymized and retained for up to 2 years

9. International Data Transfers

Your personal information may be transferred to and processed in countries outside of Croatia or the European Union, including the United States and Canada (where Shopify's servers are located).

When we transfer your data internationally, we ensure it is protected by:

Standard Contractual Clauses (SCCs) approved by the European Commission
Adequacy decisions (for countries deemed to provide adequate data protection)
Other legally recognized transfer mechanisms

10. Children's Privacy

Our website and services are not intended for children under the age of 16 (or the age of majority in your jurisdiction).

We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately at afterelevenjewelry@outlook.com, and we will delete it.

11. Third-Party Websites and Links

Our website may contain links to third-party websites (e.g., social media platforms, payment providers).

We are not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies before providing any personal information.