Shipping policy

SHIPPING

Where We Ship

We ship worldwide. Every piece is carefully packaged by hand in Zagreb, Croatia, and sent directly to you.

Shipping Costs

Croatia: Free tracked shipping on all orders. Estimated delivery: 3–5 business days after dispatch.

European Union: Flat-rate tracked shipping: €12. Free shipping on orders over €150. Estimated delivery: 7–14 business days after dispatch.

Worldwide: Flat-rate tracked shipping: €20. Estimated delivery: 10–25 business days after dispatch.

Processing Time

Ready-to-ship pieces are carefully packed and dispatched within 1–3 business days. Made-to-order and custom pieces may require additional production time; this will always be stated on the product page.

Delivery Time

Croatia: 3-5 business days
European Union: 7-14 business days
Worldwide: 10-25 business days

Delivery times are estimates and may vary depending on your location and local postal services, customs processing, public holidays and seasonal demand.

Tracking

All orders include tracking. You will receive a tracking number via email once your order has shipped.

Customs & Duties (Non-EU Orders)

Orders within the European Union are not subject to import duties.

For orders shipped outside the European Union, customs duties, import taxes or handling fees may apply. These charges are determined by the destination country and are the responsibility of the customer.

RETURNS & EXCHANGES

Return Policy

We want you to love your piece. If for any reason you're not completely satisfied, you may return it within 14 days of delivery for a full refund or exchange.

To be eligible for a return:

The item must be unworn, undamaged, and in its original packaging.
Please contact us at afterelevenjewelry@outlook.com before returning your order.

Custom & Made-to-Order Pieces

Due to the handmade and personalized nature of custom orders, custom pieces cannot be returned or exchanged unless there is a defect or error on our part.

How to Return

Email us at afterelevenjewelry@outlook.com with your order number and reason for return.
We'll provide you with return instructions.
Ship the item back to us securely (we recommend using a tracked service).
Once we receive and inspect your return, we'll process your refund or exchange within 5-7 business days.

Return Shipping Costs

Croatia & EU: Customer is responsible for return shipping costs unless the item is defective or incorrect.
Worldwide: Customer is responsible for return shipping costs unless the item is defective or incorrect.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at afterelevenjewelry@outlook.com with photos. We'll arrange a replacement or full refund at no cost to you.

Lost or Stolen Packages

We are not responsible for lost or stolen packages. If your tracking shows the package was delivered but you did not receive it, please contact your local postal service or file a claim.

For high-value orders, we recommend selecting a signature-required delivery option (contact us before ordering to arrange this).